DGPal goes to lengths to ensure that your interests are protected when you shop with us. In line with this, our after-sale services are designed to maximize your flexibility so you can make the most from your purchases.
1) 30 Days No-Hassle Return & Refund
DGPal.com offers a “No-hassle” 30 Days Return and Refund Policy. If you change your mind and want to return the item for a refund, you can contact our customer services department to obtain a Return Merchandise Authorization (RMA)number and return your items within thirty (30) days of purchase.
2) 30 Days Return to Exchange Item
DGPal.com also offers a “30 Days Return to Exchange Item” policy. If the product you bought has no quality problem but just not matches your requirement you can require a Return Merchandise Authorization (RMA) number within thirty (30) days from purchase date for exchanging for a different model or product. In this case, price difference will be charged for exchange item if needs.
3) Return a product for warranty service
DGPal offer a standard 12 month limited warranty service for all our products except some specified products.
Please read the following after-sales terms first so as to better under DGPal warranty:
|Failure Type||Warranty Period||Treatment|
|Missing Item||90days||Resend or Refund|
|Cosmetic Damage||90days||Refund for compensation or return for resending new replacement|
|Wrong Product Received||90days||Return for full refund or return for resending new replacement|
|Verified Functional Failure||365days||Return for repair (within 90-365 days)|
|Customer Induced Damage||365days||Return for repair (within 90-365 days)|
|(Defect) Can Not Duplicate||NA||Send back the original products to customer and customer needs to incur the two-way shipping cost|
|Out Of Warranty||NA||Return for repair if customers agree to pay the repairing fee and two-way shipping fee|
|Non-Authorization Return||NA||Not allowed|