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DGPal.com
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Shipping Guide

We provide Worldwide Free Shipping.


Shipping instructions:
1. We ship all over the world. Just buy and enjoy our service, we ship it to your door.
2. Our Handling time is 1-4 business days after your payment, tracking number will be provided after that. Shipping fees depends on the weight of your items. We charge very low shipping fees for our customers to save your money.
3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. Any missing issues reported, we will help to resolve your problems immediately.
4. We ship all of our goods from the Warehouse directly, which is located in Shenzhen ,China

Below is the list of our shipping partners:

1. United Parcel Service, Inc. (UPS) - Tracking website: https://www.ups.com/
2. United States Postal Service (USPS) - Tracking website: https://www.usps.com/
3. Royal Mail - http://www.royalmail.com/
4. Hongkong Post - Tracking website: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
5. Express Mail Service(EMS) - Tracking website: http://ems.com.cn/mailtracking/e_you_jian_cha_xun.html
6. DHL - Tracking website: http://www.dhl.com/en.html
7. Fedex - Tracking website: http://www.fedex.com/

Shipping FAQ:

Q1, Does DGPal.com ship internationally?

Yes, we ship products to worldwide countries from Hong Kong without any additional freight.
Q2, Does DGPal.com offer free shipping service to any product?

DGPal.com offers free shipping service to worldwide for all shipments via Airmail. Only when the order amount is over $50, we can freely offer the tracking number. DGPal.com shipment is internationally delivered from free port Hong Kong. The delivery time is determined by delivery method, destination, and the custom clearance time and so on. Generally, DGPal.com delivers the goods via registered Airmail. Also you can choose EMS, DHL, FedEx in our website.

Q3, The step of shipping processing in DGPal.com?

Step 1: Order printed by our system (0-1 business day)
Step 2: Order packaged by our storehouse (1-2 business days)
Step 3: Package carried to Hong Kong Post or Express Center (1 day)
Step 4: Order processed by post to your destination.
Q4, What will affect the delivery time?
The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time DGPal handles the order internally. Delivery time is determined by the destination where the order is shipped to, which is the main element that affects delivery time. Moreover, the custom policy of destination country also influences the delivery time.

Q5, How can I know my order has been shipped?

You will receive a notification Email from us when your order is shipped. Information like shipping items, shipping time, tracking number and tracking website is included.

Q6, My tracking number is not working, what should I do?

Once package has left from DGPal.com, it will take 1-3 business days to process in Hong Kong Post system. Please wait a little more time and try it again later. Any question, please leave message to us by Service@DGPal.com customer service center will give your feedback within 24 hours.

Q7, When should I contact you if package do not received?

For the orders to Italy, South Africa, South America Country, If you haven't received your order after 30 business days (35 business days in peak season), please contact us.

For other countries, If you haven't received your order after 25 business days (30 business days in peak season), please contact us.

Q8, Do you ship to APO address or PO box?

DHL and EMS couldn't ship to APO address or PO box while the HK air mail do.If you choose the DHL and EMS shipping method while the address you provide is APO address or PO box,we will ask you to provide with us an normative address to make the shipment.

Q9, I have paid the DHL Express fees, why the order is shipped by EMS or Airmail at last?

Because your shipping address is a DHL remote address. We will contact you to know we will change the shipping method before we send out your package.

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